Privacy Policy
VoxBee (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with global CPaaS (Communications Platform as a Service) industry standards and applicable data protection laws.
1. Information We Collect
- Identity and Contact Details: Name, email, phone number, company name, and other identifiers provided during registration or use of our Services.
- Service Usage Data: IP address, device/browser type, access times, log data, and usage analytics related to your interactions with our platform, APIs, and communication channels.
- Communications Content: Message content, call records, and metadata processed through our CPaaS platform, subject to applicable law and your configuration.
- Billing and Transaction Information: Payment details, transaction history, and related financial records.
- Support and Feedback: Records of communications with our support team, surveys, and feedback forms.
2. Use of Information
- To deliver, operate, and maintain our CPaaS Services and features
- To authenticate users and secure access to our platform
- To monitor, analyze, and improve service quality, reliability, and performance
- To provide customer support, respond to inquiries, and resolve issues
- To notify you about updates, changes, and service announcements
- To comply with legal obligations, industry regulations, and prevent fraud or abuse
- To process payments and manage billing
3. Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your data with:
- Trusted service providers and subprocessors under strict contractual obligations for data protection and confidentiality
- Telecommunications carriers and partners as required to deliver CPaaS services (e.g., SMS, voice, WhatsApp)
- Regulatory authorities or law enforcement, if required by law or to protect our rights, users, or the public
- Other parties with your explicit consent
4. International Data Transfers
As a CPaaS provider, your data may be processed or stored in data centers located in different jurisdictions. We implement appropriate safeguards, such as standard contractual clauses and data processing agreements, to ensure your data is protected in accordance with applicable laws.
5. Cookies and Tracking Technologies
Our website and platform use cookies and similar technologies to enhance user experience, monitor site performance, and analyze traffic. You may manage cookie preferences via your browser settings. For more details, see our Cookie Policy.
6. Data Protection and Security
- We employ industry-standard security measures, including encryption, access controls, secure server hosting, and regular security audits
- We restrict access to personal data to authorized personnel and require confidentiality agreements
- We maintain business continuity and incident response plans to address potential data breaches
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data retention periods may vary depending on the type of data and regulatory requirements.
8. Data Subject Rights
- Access, correct, or update your personal data
- Request the deletion of your data (subject to legal and contractual obligations)
- Object to or restrict certain data processing activities
- Withdraw consent where applicable
- Request a copy of your data in a portable format
To exercise your rights, please contact us at operations@voxbee.in. We will respond to your request in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the effective date.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at operations@voxbee.in.